CX Insights | RealtimeCX

Feb 12

Is Your Entertainment Brand Providing White Glove Customer Service or Just Standard Support?

The entertainment industry, including gaming has a combined global annual gross revenue that exceeded 200 billion USD. With this much...

Feb 12

Securing Online Financial Transactions: How to Protect Your Money and Customer's Personal Information

Over 70% of people perform at least one Online financial transaction every month. The convenience of having all your finances available...

Feb 12

Enhancing Customer Service in the Transportation Industry: Tips for Quick and Easy Communication

Whether it’s deliveries, roadside assistance or dispatch, the transportation industry is fast paced and providing your customers with...

Feb 12

How to Stand Out in the Crowded Legal Services Market: Setting Your Business Apart from the Competition

Sensitive personal matters, injuries or general advice, obtaining legal services is available through a plethora of law firms, however,...

Feb 12

How is Technology Impacting the Way We Approach Health and Wellness?

The way in which we interact with one another personally and professionally continues to evolve, the use of digital mediums to...

Feb 12

Real Estate Answering Service: How It Can Help You Close More Deals

The ability to capture every possible sales lead is critical in any business, however the real estate sector carries with it some of the...

Feb 12

Are You WOWing Your Guests? How to Maintain Consistency and Exceed Expectations in Your Restaurant.

Whether your guests are venturing inside your establishment, going through a drive through or ordering online for a curbside pickup or...

Feb 12

How to Achieve First Contact Resolution and Retain Your Customers

Being available to engage with your guests is only a part of the interaction, most guests have multiple choices when it comes to...

Feb 12

Outsourcing Customer Service: Is It Worth the Risk for Big Brands?

The most successful brands today ensure customer service is consistently delivered to keep their fans and consumers loyal. Given the...

Feb 12

Unlocking the Secret to Retaining E-Commerce Customers: Strategies for Success

In 2021 E-Commerce revenue in the US alone was over 750 billion dollars and estimated to grow to 1.3 trillion by 2025. According to 2021...