E-Commerce
Our hand-picked agents are trained with a total immersive experience to ensure, brand, product and services are naturally communicated and comprehended by each agent. Live call transcription improves efficiency as all details of your guests’ calls are immediately available for review. Key word Knowledge base article dynamically present to the agent resulting in no dead air or down time while most centers search for the details.
Build your business
Let us manage your customer's experience
Key Services
• Order Entry/Processing
We can provide your customers with information, assistance, and guidance on your products and services, such as features, specifications, prices, discounts, promotions, etc. We can also help them place, modify, or cancel their orders, and confirm them via email, SMS, or phone call. We can also update your inventory and order status accordingly, and avoid overstocking or stockouts. We can also handle any issues or problems related to their orders, such as payment, shipping, delivery, returns, refunds, etc.
• Guest Retention / Resolution
Increased customer satisfaction and loyalty: We can help you increase your customer satisfaction and loyalty by providing them with fast, friendly, and professional product support/troubleshooting and general customer support. We can also help you reduce customer complaints, churn, and negative reviews, and increase customer retention and referrals.
• Sales / Support
We can help you enhance your brand image and reputation by providing consistent and high-quality product support/troubleshooting and general customer support service across all channels, and complying with industry standards and regulations.
• Product Troubleshooting
Increased customer satisfaction and loyalty: We can help you increase your customer satisfaction and loyalty by providing them with fast, friendly, and professional product support/troubleshooting and general customer support. We can also help you reduce customer complaints, churn, and negative reviews, and increase customer retention and referrals.
30+ years in Customer Experience
We've been leaders in customer service & support for decades.
Technology Leaders
Whatever your goal, we've got the technology and expertise to achieve it at scale.
Industry Leading SLAs
Customers don't want to wait on hold for a response, whatever the channel. We make sure they don't have to.
Global Reach
With centers all over the world, there isn't a time zone or a customer that we can't service.
