Key Services

• 24/7 Road-Side Assistance

Provide your customers with reliable, efficient, and effective roadside assistance for their vehicles, by outsourcing your roadside assistance service to a contact center that specializes in the transportation/automotive industry.

Dispatching: The service can dispatch the nearest and most suitable service provider, such as a tow truck, mechanic, or emergency responder, to the customer's location, and coordinate with them to ensure timely and quality service delivery.

Monitoring: The service can monitor the status and progress of each roadside assistance case, from the time the call is received, until the service is completed, and notify the customer and the service provider accordingly.

• After Sales Support

Pre sales support: We can assist your potential customers with information, advice, and guidance on your products and services, such as features, specifications, prices, warranties, financing options, etc. We can also help them compare different models, make recommendations, and persuade them to buy from you. We can also schedule appointments, test drives, or deliveries for your customers, and follow up with them until they complete the purchase.

Post sales support: We can provide your existing customers with support, assistance, and solutions for any issues or problems they may have with their vehicles, such as maintenance, repairs, recalls, returns, refunds, etc. We can also help them with warranty claims, service appointments, spare parts orders, or any other requests. We can also collect customer feedback, measure customer satisfaction, and identify areas for improvement.

• Product Troubleshooting

Product information: We can provide your customers with information and guidance on your products and services, such as features, specifications, prices, warranties, manuals, etc. We can also help them compare different models, make recommendations, and answer any questions they may have.

Product installation and configuration: We can assist your customers with the installation and configuration of your products, such as setting up the device, connecting to the network, updating the software, customizing the settings, etc. We can also help them troubleshoot any errors or issues they may encounter during the process.

• Technical Support

Product performance and maintenance: We can help your customers optimize the performance and maintenance of your products, such as providing tips, tricks, and best practices on how to use, clean, and store the products, as well as how to prevent or fix common problems, such as battery drain, overheating, noise, etc.

Product repair and replacement: We can help your customers with the repair and replacement of your products, such as diagnosing the problem, providing instructions, arranging service appointments, ordering spare parts, processing warranty claims, issuing refunds, etc.

• Appointment Booking

If you are in the transportation/automotive industry, you know how important it is to provide your customers with a convenient and flexible way to book appointments for your products and services. Whether you are offering test drives, car rentals, vehicle inspections, or repairs, you want to ensure that your customers can easily schedule their appointments, and that you can efficiently manage your availability and resources.

• Guest Retention/Resolution

Customer service: We can provide your customers with information, advice, and guidance on your products and services, such as features, specifications, prices, warranties, financing options, etc. We can also help them with any questions, concerns, or requests they may have, and provide them with friendly, courteous, and professional support.

Guest retention: We can implement customer retention strategies, such as sending personalized emails, SMS, or push notifications, offering discounts, coupons, or freebies, or inviting customers to join your loyalty or referral program. We can also provide customers with information, incentives, and recognition that make them feel valued and appreciated, and encourage them to return and spend more.