Omni-Channel is just
the start
Our Omni Channel Support Center covers all mediums. We offer Monitoring, guest support, sales, etc. while maintaining the voice of your brand.
Industry leading real time service levels available, measured in minutes not hours.
How can we help?
Social Media needs to be monitored in real time to ensure your guest’s voice is heard and sensitive issues are addressed immediately.
The challenge is that response times in the industry are usually measured by hours or days and come at huge costs.
We offer near real time coverage for your Social Channels with response times less than 5 minutes, at a fraction of the price. We can recover your guests real time within your Social Channels and drive promotions, E-Commerce and excitement during new product or service launches.
Things to think about
30+ years in Customer Experience
We've been leaders in customer service & support for decades.
Technology Leaders
Whatever your goal, we've got the technology and expertise to achieve it at scale.
Industry Leading SLAs
Customers don't want to wait on hold for a response, whatever the channel. We make sure they don't have to.
Global Reach
With centers all over the world, there isn't a time zone or a customer that we can't service.